Shipping policy

Shipping Policy

Thank you for shopping with Redwood Trade Inc. We are committed to providing a smooth and reliable shipping experience for all our customers.

Order Processing Time

All orders are processed within 2-3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotions, or holidays, processing times may be extended. We appreciate your patience and understanding.

Shipping Destinations

We currently ship to the following countries and regions:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • New Zealand

  • European Union Countries

If your location is not listed, please contact us at service@redwoodtrader.com before placing an order.

Shipping Methods & Delivery Time

We ship orders from both Local Warehouses and Overseas Warehouses, depending on product availability and destination.

Shipping Origin Estimated Delivery Time
Local Warehouse 3-7 Business Days
Overseas Warehouse 7-15 Business Days

Please note that delivery times are estimates and may vary due to carrier operations, weather conditions, customs clearance, or other unforeseen circumstances.

Shipping Fees

Shipping costs are calculated at checkout based on your shipping address and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Customers can track their orders through:

  • Carrier's Official Website

Please allow 24-72 hours for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

Delayed or Lost Packages

While we work with trusted shipping partners, delays may occasionally occur due to:

  • Customs inspections

  • Severe weather conditions

  • Carrier disruptions

  • High shipping volumes

If your package has not arrived within the estimated delivery period, please contact us at service@redwoodtrader.com and we will assist you in locating your order.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately at service@redwoodtrader.com.

We cannot guarantee address changes once an order has been processed or shipped.

Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving your package.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We will review your claim and provide an appropriate solution.

Contact Information

If you have any questions regarding shipping, please contact us:

Email: service@redwoodtrader.com

Business Name: Redwood Trade Inc

Business Address:  6350 Ashridge Ct Colorado Springs CO 80922 US